Terms of Service

Effective Date: July 15, 2025

1. Overview Welcome to Ancestrio LLC ("Ancestrio," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website at www.ancestrio.shop ("Site"), and the purchase of our Products and services. Our Products include standard surname heritage books and an optional, separate service for creating custom personalized editions that incorporate your family stories and photos, along with related merchandise (collectively, "Products").

By accessing our Site, creating an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy.

2. User Accounts You may create an account on our Site. When you create an account, you agree to:

  • Provide accurate, current, and complete information during the registration process.

  • Maintain the security of your account password and accept all risks of unauthorized access to your account.

  • Promptly update your account information so that it remains accurate, current, and complete.

  • Notify us immediately if you discover or otherwise suspect any security breaches related to the Site or your account.

You are responsible for all activities that occur under your account. Ancestrio LLC reserves the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete, or if you violate these Terms.

3. Products and Services Ancestrio offers the following:

  • Standard Surname Heritage Books: These are pre-existing, non-customized books containing surname origins, history, and related information, published directly by Ancestrio.

  • Personalized/Customized Books (Licensed Editions): This is an additional, optional service where you can provide your unique family stories and photos ("Submitted Content") to be combined with Ancestrio's original, copyrighted historical and genealogical content. This collaborative process results in a unique, custom-designed physical book.

  • Related Merchandise: Other non-book products sold on the Site.

Some Products may be manufactured and fulfilled by third-party providers. All sales are processed directly through www.ancestrio.shop.

4. Personalized Book Service and Licensing

If you choose to create a Personalized Book, your purchase of this service initiates a collaborative process. By making this payment, you are engaging Ancestrio LLC to perform a personalized research and writing service to create unique, custom chapters about your family's history. The fee covers this professional service of content creation, editing, and book design. In addition to these Terms, you will be required to review and agree to this Personalized Book Service Agreement.

Personalized Book Service Agreement

The timeline for the completion of this service is an estimate. This is a collaborative effort, and the speed of completion depends on your timely provision of information and feedback. Delays resulting from the client's responsiveness will not be considered a failure to perform the service on our part and do not invalidate the service agreement.

The fee for this custom content creation service is non-refundable upon receipt of payment. By making this payment, you authorize us to begin the personalized research and writing service. The fee covers the professional labor and creative effort involved, and this commitment is considered fulfilled once the service has begun, regardless of the timeline for the final book delivery.

Our service is considered complete once the custom content has been created and approved for printing. The physical delivery of the book is the tangible outcome of this completed service. You acknowledge that the entire purchase price represents the fee for the creative service, with the final book serving as a tangible outcome and not a separate product with its own value. Any claims regarding the physical product itself, such as damage or non-delivery, must be made in accordance with our separate shipping and returns policy.

When you engage in the Personalized Book service and submit content (stories, names, images, etc., hereafter "Submitted Content"):

  • You affirm that the Submitted Content is either owned by you or you have all necessary licenses, rights, consents, and permissions to use it and to grant Ancestrio LLC the rights granted herein.

  • You acknowledge and agree that the Personalized Book will incorporate Ancestrio's proprietary, copyrighted original historical and genealogical content. You are licensing the use of this content for the sole purpose of creating your specific Personalized Book edition.

  • You grant Ancestrio LLC a non-exclusive, royalty-free, worldwide license to reproduce, format, adapt, edit, publish, and display your Submitted Content solely within your Personalized Book edition.

  • You agree that your Personalized Book is created and formatted by Ancestrio, combining our original content with your Submitted Content, and remains a work published by Ancestrio LLC.

Licensing Terms for Personalized Editions

When you purchase a Personalized Book, your purchase includes a single physical volume licensed for personal, non-commercial use only. The Personalized Book Agreement will explicitly state that you may not:

  • Reproduce or reprint the book (in full or in part)

  • Scan or digitize the book for sharing or storage

  • Resell, upload, or distribute the edition in any format

  • Use the book for any commercial purpose You will have the option to purchase additional physical copies of your Personalized Book, with the specific terms and pricing for these additional copies detailed in the Personalized Book Agreement. Ancestrio LLC retains full copyright and publishing rights to all design, layout, editorial structures, and all of Ancestrio's original historical and genealogical content incorporated within the Personalized Book. You own your original Submitted Content, but not the final compiled, formatted, and published Personalized Book as a whole. We may retain an archive copy of each customized edition for quality control, editorial reference, and legal compliance.

5. Customer Responsibilities

By placing an order or submitting materials, you agree to:

  • Accuracy: Ensure that all submitted text, names, and images are correct and final.

  • Ownership: Submit only content that you own or have the rights to use as described in Section 4.

  • Proof Approval (Personalized Books): For Personalized Books, you will receive a digital preview or proof via email or download. You are solely responsible for thoroughly reviewing and approving this digital proof before production begins. This approval will be a condition of the Personalized Book Agreement. The digital proof is provided for review and approval purposes only and does not grant you rights to retain, reproduce, or distribute the digital file. Once a proof is approved, production begins, and changes cannot be made. Ancestrio LLC is not responsible for errors in Personalized Books that were present in the approved proof.

  • Timely Communication: Respond promptly to communications from Ancestrio regarding your order. Delays in responses or materials may result in production delays.

6. Order Acceptance and Payment

All payments are processed via Stripe. We accept all major credit and debit cards. Orders must be paid in full before production begins. Prices are listed in U.S. dollars and are subject to change without notice.

Your receipt of an order confirmation email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. If we cancel an order after you have been charged, we will issue a full refund.

7. Gift Cards

  • Nature of Gift Cards: Gift cards purchased from Ancestrio LLC are digital products. They do not have a physical form and cannot be exchanged for cash. The value is tied to a unique digital code, which must be protected like cash.

  • Non-Refundable: All sales of gift cards are final. Gift cards are non-refundable and cannot be returned for cash, credit, or any other form of reimbursement, except where required by law.

  • Customer Responsibility: The recipient of a gift card is responsible for its safekeeping. Ancestrio LLC is not liable for any lost, stolen, or unauthorized use of a gift card. The value of lost or stolen gift cards will not be replaced.

  • Redemption: Gift cards are only redeemable for products and services on the Ancestrio LLC website. Use of a gift card constitutes acceptance of these terms. Any unused balance remains on the card and can be applied to future purchases.

  • Expiration: Gift cards expire five years from the date of purchase, or as otherwise required by applicable law.

  • Reporting Issues: If you believe a gift card has been lost, stolen, or used without your authorization, please contact us at here.

8. Shipping and Delivery

Shipping and delivery times are estimates only and may vary depending on the Product type, the location of our third-party manufacturing partners, and the shipping destination. Ancestrio LLC is not responsible for delays caused by carriers or customs.

  • Risk of Loss: The risk of loss and title for all Products purchased from Ancestrio LLC pass to you upon our delivery of the Products to the carrier.

  • International Shipping: For international orders, you are solely responsible for all customs duties, taxes, tariffs, and any other fees imposed by the destination country. These charges are not included in the Product price or shipping cost and are solely your responsibility. We have no control over these charges and cannot predict what they may be.

  • Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address provided by you, your failure to claim the package, or refusal to pay customs/duties, you will be responsible for the original shipping charges plus any return shipping charges and a re-shipping fee to send the package again. If you choose not to have the package re-shipped, no refund will be issued.

9. No Returns / No Replacements

All sales are final. We do not offer returns or refunds. At our sole discretion, we may offer a replacement Product if one of the following conditions is met:

  • The Product was damaged during shipping.

  • The Product contains a manufacturing defect.

  • For Standard Surname Heritage Books only, the Product was produced with a significant printing or binding error attributable solely to Ancestrio LLC (e.g., missing pages, blurred text). For Personalized Books, errors present in an approved digital proof are not eligible for replacement.

If you experience an issue, you must contact us within 7 days of delivery with your order details and clear photos of the issue if applicable. Ancestrio LLC will, at its sole discretion, determine if a replacement is warranted.

10. Intellectual Property

All content on this Site, including book designs, layouts, text, illustrations, trademarks, service marks, and custom edition formatting, is the exclusive property of Ancestrio LLC or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, redistribute, or adapt any materials from this Site or our Products without our express written permission. This includes any digital proofs or previews of Personalized Books provided for review purposes, which remain the sole property of Ancestrio LLC and are not licensed for retention or distribution.

While your Submitted Content (stories and photos for Personalized Books) remains your property, all of Ancestrio's original historical and genealogical content within any Product, as well as the edited, formatted, and compiled Personalized Book as a whole, is copyrighted by Ancestrio LLC.

  • User Reviews and Testimonials

  • By submitting reviews, comments, suggestions, or testimonials (collectively, "Feedback") on our Site or through other channels, you understand and agree that such Feedback is non-confidential and may be made public by Ancestrio LLC. You grant Ancestrio LLC a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback worldwide in any media for marketing and promotional purposes, without compensation to you.

11. User Data and Communication

We collect the following information when you place an order or create an account:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment method details (processed securely by Stripe, not stored directly by Ancestrio)

This data is used to process your orders, communicate with you about your orders, and ensure delivery of your Product. We do not sell or share this information with third parties for their independent marketing purposes.

You may also opt in to our newsletter by providing your name and email. You may unsubscribe at any time via the link in any promotional email. For a comprehensive understanding of how we collect, use, and protect your personal data, please refer to our full Privacy Policy.

12. Disclaimer of Warranties

The Site and all Products are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, Ancestrio LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Ancestrio LLC does not warrant that the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the servers that make it available are free of viruses or other harmful components.

13. Limitation of Liability

To the maximum extent permitted by law, Ancestrio LLC, its affiliates, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Site or Products; (b) any conduct or content of any third party on the Site; (c) any content obtained from the Site; and (d) unauthorized access, use or alteration of your transmissions or content.

In no event shall the total liability of Ancestrio LLC for all damages, losses, and causes of action (whether in contract, tort, including but not limited to negligence, or otherwise) exceed the amount paid by you, if any, for accessing the Site or purchasing the specific Product or service in question.

14. Indemnification

You agree to defend, indemnify, and hold harmless Ancestrio LLC and its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Site, including, but not limited to, your Submitted Content, any use of the Site's content, services, and Products other than as expressly authorized in these Terms, or your use of any information obtained from the Site.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of laws principles.

  • Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Site or Products, which cannot be resolved informally, shall be finally settled by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in Florida, United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

  • Class Action Waiver: You agree that any arbitration or proceeding shall be limited to the dispute between Ancestrio LLC and you individually. To the full extent permitted by law, (a) no arbitration or proceeding shall be joined with any other; (b) there is no right or authority for any dispute to be arbitrated or resolved on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

16. Force Majeure

Ancestrio LLC will not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunications failures, earthquake, storms or other elements of nature, blockages, embargoes, acts or orders of government, acts of terrorism, or war.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted to this page with a revised effective date. Your continued use of the Site or our services after changes are posted constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically for any updates.

18. Termination

Ancestrio LLC may terminate or suspend your access to all or part of the Site and your account, without notice, for any reason, including without limitation, any breach of these Terms, violation of intellectual property rights, fraudulent activities, misuse of the Site, or harassment. Upon termination, all provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

19. Contact

For questions, support, or legal inquiries, please use our contact page.

Ancestrio LLC : 7901 4th Street North, St. Petersburg Florida 33702, United States