A: Ancestrio is your dedicated partner in unearthing and celebrating your family's enduring story. We craft exquisite books that explore the history, origins, and remarkable migration of surnames across generations. Our unique approach helps you truly envision the world of your ancestors, bringing history to life. With our personalization service, we go a step further, enabling you to capture and preserve your family's unique stories and precious moments—often lost to time—adding them to your book for future generations to cherish.

A: Our surname books are more than just history; they are portals that transport you through time. We meticulously research the history, origins, and fascinating migration paths of your ancestral name across generations. What makes our books truly special are the beautifully curated stories and narratives that accompany the facts, helping you to not just understand, but to vividly envision the places and experiences of your ancestors. For personalized editions, this rich historical backdrop is then seamlessly intertwined with your family's unique narrative, creating a truly immersive and deeply personal journey.

A: Absolutely. Our surname heritage content is meticulously researched and curated by our professional team to provide authentic, accurate, and engaging historical information. We are dedicated to delivering a reliable foundation for your family's story.

A: Both offer a profound deep dive into your surname's history, but with a crucial difference in how they honor your specific family:

• Standard Surname Heritage Books: These provide a comprehensive, pre-researched journey through the general history, origins, and notable figures associated with a specific surname. We weave in fascinating tales and narratives that help you to truly envision and imagine more closely the places and times your ancestors lived in, offering a captivating glimpse into your name's centuries-old roots.

• Personalized/Customized Books: This is where your family's unique narrative truly comes alive. We take the rich, historical tapestry of your ancestral name and expertly integrate your cherished memories, unique stories, personal photographs, and significant dates. The result is a bespoke physical book that is a one-of-a-kind tribute to your family's journey, blending the grand sweep of history with your intimate lineage and ensuring your irreplaceable stories are captured for future generations.

A: We make ordering simple and convenient. We accept all major credit and debit cards, processed securely via Stripe. Stripe is a globally trusted payment platform because of its robust security features, compliance with international regulations, and extensive support for various payment methods and currencies.

All payments are processed through Stripe, a leading secure payment gateway, meaning we never store your full payment card details on our servers. Our entire website also utilizes SSL encryption to protect your data during transmission.

A: Due to the custom, personalized, and nature of our products and our immediate processing to begin crafting your unique book, we are generally unable to make changes or cancellations once an order has been confirmed. Please review your order carefully before finalizing your purchase to ensure everything is just right for your future heirloom. Refer to our Terms of Service for more details.

A: We dedicate careful craftsmanship to every book.

• Standard Surname Heritage Books & Merchandise: Orders for these items are typically processed within 7-14 business days (Monday-Friday, excluding holidays) after your order is placed.

• Personalized/Customized Books: Production begins only after your digital proof has been approved (as detailed in your Personalized Book Agreement and our Terms of Service). Once approval is confirmed, the production and processing time for your personalized book is also typically 7-14 business days (Monday-Friday, excluding holidays). Please note: Processing times are separate from shipping times. Large orders or peak seasons may require additional processing time.

A: We know you're eager to receive your book! Delivery times are estimates and begin once your order has been processed and shipped. They do not include the order processing time mentioned above.

• Domestic (USA) Standard Shipping: Typically 14-21 business days.

• Domestic (USA) Expedited Shipping: Typically 5-10 business days (if offered).

• International Shipping:

  • Standard International Shipping: Typically [10-25 business days], but may take longer depending on the destination country's customs procedures. Please note: Delivery estimates are not guaranteed and can be affected by factors outside of our control, such as carrier delays, customs processing, weather events, or public holidays. For more details, please see our Shipping Policy.

A: Yes, we're thrilled to help families connect with their heritage worldwide! We ship to most countries around the globe.

A: To ensure transparency, please know that for all international orders, you are solely responsible for any customs duties, import taxes, tariffs, or other fees imposed by the destination country. These charges are not included in the product price or shipping cost paid to Ancestrio LLC. We have no control over these charges and cannot predict what they may be, so we recommend checking your local customs office for more information.

A: We want you to stay informed every step of the way. Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the journey of your treasured book directly through the carrier's website.

A: We understand the concern if a package goes astray. If your tracking information shows no updates for an extended period, or if your package is significantly delayed beyond the estimated delivery time, please contact the shipping carrier first to initiate an inquiry. If the carrier cannot resolve the issue, contact us at support@ancestrio.pub within 3 days of the last tracking update (or estimated delivery date, whichever is later) so we can assist in investigating the situation. If a package is returned to us as undeliverable due to an incorrect address you provided, your failure to claim the package, or refusal to pay duties, you will be responsible for re-shipping fees. No refunds will be issued for undeliverable packages not re-shipped. Please refer to our Shipping Policy for full details.

A: Due to the custom, personalized, and nature of our unique products, all sales are final. We do not accept returns or offer refunds once an order has been placed and confirmed. This policy allows us to focus on delivering unparalleled, personalized quality for every customer.

A: As all sales are final, we do not offer refunds. However, your satisfaction with the quality of your product is paramount. In specific cases of product damage during shipping or manufacturing defects, we may offer a replacement at our sole discretion.

A: We are committed to ensuring your book arrives in perfect condition. If your order arrives damaged or contains a significant manufacturing defect, please contact us at support@ancestrio.pub within 7 days of delivery with your order number and clear photos of the damage or defect. We will diligently review your claim and, if approved, may offer a replacement to ensure you receive a flawless product.

A: To ensure your personalized heirloom is exactly as you envision, we emphasize the critical importance of careful proof review. For Personalized Books, we provide digital proofs for your thorough review and final approval. Therefore, we are not responsible for any errors (typos, omissions, design discrepancies) that were present in the digital proof you approved, and replacements will not be issued in such cases. Your approval signifies your acceptance of the final design.

A: If your product meets the conditions for a replacement (damage or manufacturing defect), please email us at support@ancestrio.pub within 7 days of delivery. Include your order number, a clear description of the issue, and clear photos/videos of the damage or defect. We aim to respond within 3 business days to help you resolve the issue. For full details, please review our Returns & Replacements Policy.